Employer: DIY Kitchens
Location: Remote (UK)
Salary: From £13.00 per hour
Contract: Full-time, Permanent
About Us
DIY-Kitchens.com is the world’s largest online kitchen retailer, proudly family-owned with over 40 years of experience. With three state-of-the-art manufacturing sites in Yorkshire, we have been producing high-quality kitchens since 1982.
We are rated “Excellent” on Trustpilot and awarded Best Rated Kitchen Brand by Which? magazine. With over 400 colleagues, we’re a growing, dynamic company that values both customers and employees.
Role overview
We are looking for a Remote Customer Care Representative to join our team and provide first-class customer service support.
Responsibilities include:
- Responding to online customer queries.
- Liaising with suppliers and internal teams.
- Processing replacement orders using our in-house system.
- Booking deliveries and fitters with customers and transport teams.
- Handling complaints with professionalism and empathy.
- Providing feedback to improve service performance.
About You
- Minimum 1 year customer service experience (required).
- Strong communication and IT skills.
- Ability to stay calm under pressure.
- Attention to detail and multitasking ability.
- Positive and empathetic approach.
- Flexible with working hours when required.
Benefits
- Fully remote working.
- Permanent contract with weekly pay.
- Company laptop and phone provided.
- Pension scheme.
- 2-week paid training at our Pontefract site.
- Career development opportunities.
Schedule: Monday – Friday, 09:00 – 17:00
Immediate starts available
Application Process
To apply, please submit your application through Indeed. Shortlisted candidates will be contacted with further details.
