Remote Customer Service Advisor – No Weekend Working
Salary: £23,810 pro rata
Location: Remote (UK-based only)
Job Type: Full-Time, Fixed Term Contract (8 weeks)
Start Date: 18th August 2025
Training Requirement: Full availability required for online training from 18th to 22nd August 2025, Monday–Friday, 9:00 AM–5:30 PM
About Us
We are a forward-thinking customer experience and business optimisation partner, helping organisations transform the way they work and connect with their customers.
Our mission is to empower growth, enhance loyalty, and build a better future—for clients, communities, and the environment. We’re not just future shapers; we’re experience makers.
Job Description
Join our dynamic team supporting a national helpline for schools, offering guidance related to the Standards & Testing Agency’s Reception Baseline Assessment and Multiplication Tables Check.
You’ll handle inbound calls, outbound chase activity, and email inquiries, ensuring top-tier service aligned with the Department for Education’s high standards.
Shift Pattern: Business hours are 8:00 AM – 5:00 PM (working shifts: 8:00–16:30 or 8:30–17:00). Flexibility may be required.
Responsibilities
- Deliver accurate, high-quality support to schools and education professionals
- Respond promptly to phone and email inquiries
- Follow guidelines and maintain data integrity
- Support administrative tasks and assist other areas when needed
- Understand and escalate safeguarding concerns appropriately
Requirements
Education: Minimum Level 2 qualification in Maths & English (Essential)
Skills:
- Excellent telephone manner and communication skills
- IT literate – comfortable using Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
Clearances: - Enhanced DBS check required
- Right to Work documentation (Remote verification accepted)
Accepted Documents: - Valid UK/Irish passport
- For non-UK nationals: Government-issued share code
- For DBS: Valid ID (passport or driver’s license)
Benefits
- 28 days holiday (incl. bank holidays, pro rata)
- On-the-job training and ongoing development
- Life assurance & pension scheme (after qualifying period)
- Exclusive discounts on retail, holidays, leisure & more
- Employee assistance programme for wellbeing
- Recognition awards and internal career progression opportunities
Additional Information
- This role is UK remote only
- You must provide valid Right to Work documents
- A quiet and ergonomic remote workspace is required
Diversity & Inclusion
We celebrate and welcome diversity. As a Disability Confident Committed Employer, we stand with all communities—LGBTQI+, neurodiverse, multicultural—and ensure a space where every colleague can thrive.
Apply Now
Ready to shape the future with us? Bring your full self to a role where your voice truly matters.
