Location: Colchester, United Kingdom
Salary: £27,500 + benefits (pension, private medical insurance, life insurance, income protection)
Contract: Permanent | Full-time (5 days per week, including some weekends)
Business Area: BUK Customer Care UK
Area of Expertise: Banking Operations
Reference Code: JR-0000074780
Job Description
Join Barclays as a Senior Customer Service Advisor and be at the heart of our banking operations. In this customer-facing role, you’ll support Retail Banking customers in branch or at local hubs, providing expertise, guidance and personalised solutions. Your empathy and dedication will help us deliver exceptional service and strengthen customer relationships.
Key Responsibilities
- Deliver customer service via phone, email, and chat.
- Resolve complex queries with personalised solutions.
- Support colleagues by sharing best practices and coaching.
- Collaborate with teams across the bank to improve processes.
- Provide reports and insights to senior stakeholders.
- Identify industry trends to enhance customer care efficiency.
- Uphold Barclays values: Respect, Integrity, Service, Excellence, and Stewardship.
What We’re Looking For
- Experience in customer service, retail, hospitality, or similar roles.
- Strong problem-solving and communication skills.
- Ability to manage complex cases with professionalism and care.
- Confidence to work independently and collaboratively.
- (For leadership-track roles) Ability to supervise, inspire, and develop team members.
What We Offer
- Starting salary: £27,500
- Core benefits: Pension plan, private medical insurance, life insurance, and income protection.
- Hybrid working: Flexible arrangements with on-site anchor days.
- Development: Full training and career growth opportunities in a global bank.
- Inclusive culture: Be part of a diverse, supportive, and empowering workplace.
Why Barclays?
Barclays is built on international scale and diversity. With colleagues across banking, finance, and technology, you’ll learn from some of the best in the industry. We’re committed to flexible working, inclusion, and creating an environment where everyone can thrive.
Be you. Be valued. Belong.
How to Apply
Apply directly via the Barclays careers page.
