Senior Data Entry Supervisor
ResolveSoft Inc
Washington, DC • Remote
Salary: $60,000 – $75,000 per year
Job Type: Full-time
Job Overview
ResolveSoft Inc is seeking an experienced Senior Data Entry Supervisor to lead and manage data entry operations supporting large-scale survey programs. This role requires strong leadership, high attention to data accuracy, and experience working within regulated or federal environments.
Key Responsibilities
Leadership & Supervision
Provide day-to-day supervision of data entry staff responsible for processing annual, quarterly, and benchmark survey forms.
Manage workload distribution, prioritize tasks, and ensure turnaround times of 1–3 days are consistently met.
Serve as the primary liaison with the Workload Coordinator and program offices to align staffing with survey requirements.
Mentor, coach, and train staff to ensure consistent adherence to data entry standards and accuracy goals.
Data Management & Quality Assurance
Oversee batching, keypunching, scanning, and indexing of survey forms into enterprise systems.
Ensure strict accuracy and integrity of entered data in compliance with legal mandates, including Title 22, U.S. Code.
Review and validate error reports, initiate corrections, and ensure resubmission of batches when required.
Monitor and report on error rates, productivity metrics, and compliance with timeliness standards.
Process Improvement & Compliance
Recommend and implement improvements to data entry workflows, tools, and error-reduction techniques.
Ensure compliance with security, privacy, and data-handling protocols.
Develop and maintain Standard Operating Procedures (SOPs) for data entry and validation processes.
Support contingency planning, including backup and recovery of data entry operations.
Reporting & Communication
Prepare weekly and monthly status reports documenting progress, issues, and corrective actions.
Communicate effectively with government stakeholders regarding workload status, risks, and quality issues.
Support contract deliverables through project planning, progress meetings, and performance reviews.
Required Qualifications
Bachelor’s degree in Business, Data Management, Statistics, IT, or a related field (or equivalent experience).
Minimum of 5 years’ experience supervising data entry or data operations teams in a federal or enterprise-scale environment.
Demonstrated expertise in data accuracy, error management, and compliance monitoring.
Strong familiarity with large-scale survey data collection and processing workflows.
Proficiency with Microsoft 365, scanning tools, and enterprise data entry or keypunch applications.
Excellent leadership, organizational, and communication skills.
Ability to meet credentialing, training, and security requirements.
Desired Qualifications
Experience working with federal survey data.
Knowledge of FISMA Moderate controls and federal IT or data security standards.
Familiarity with statistical software such as SAS, MATLAB, or Python.
Experience with database environments including SQL Server.
Prior experience in federal contracting environments with Earned Value Management reporting exposure.
Equal Employment Opportunity
ResolveSoft Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status.
E-Verify
ResolveSoft Inc participates in E-Verify. Information from Form I-9 will be provided to the Social Security Administration and, if necessary, the Department of Homeland Security to confirm work authorization.
