Service Analyst – Liverpool City Council (Visa Sponsorship Available)
Location: Liverpool, England, United Kingdom
Category: Skilled Worker
Salary: £46,142 – £51,356 per year
Overview
Liverpool is a vibrant, diverse and community-driven city. As a Service Analyst, you will help design and deliver user-centred ICT services that directly impact residents and improve public service delivery.
You will collaborate with ICT Business and Technical teams to create clear documentation, streamline business processes, and ensure Council-wide ICT solutions are robust, effective, and fully supported.
This is a fixed-term role until 31 May 2027.
Responsibilities
- Design and document high-quality ICT processes and support materials
- Collaborate closely with business and technical leads
- Support the delivery of user-focused ICT services
- Identify ways to improve business processes
- Work across multiple projects in an organised and disciplined way
About You
- Experience working in an ICT environment
- Demonstrated ability to work with both business and technical teams
- Strong understanding of ICT support service design
- Skilled at producing clear technical documentation
- Able to manage multiple tasks and deadlines
What the Council Offers
- Minimum 27 days holiday + bank holidays (rising to 32 days after 5 years)
- “Flexibility First” agile working approach
- Local Government Pension Scheme
- Training and progression opportunities
- Employee Assistance Programme
- Cycle to Work & Travel Pass schemes
- Salary sacrifice car lease (Drive Time)
- Family-friendly policies
- Discounted gym memberships
- Employee volunteering opportunities
- Medicash health plan
Recruitment Timeline
- Closing Date: Midnight, Wednesday 10 December 2025
- Shortlisting: Friday 12 December 2025
- Interviews: 18–19 December 2025 (Face-to-Face)
For enquiries: david.bridge@liverpool.gov.uk
Equal Opportunities
Liverpool City Council welcomes applicants from all backgrounds. Candidates from under-represented groups who meet the essential criteria are guaranteed an interview. Reasonable adjustments are available upon request under the Equality Act 2010.
Eligibility to work in the UK will be verified. Applicants requiring Skilled Worker sponsorship should confirm they meet Home Office criteria before applying.
Apply now
