University of Glasgow – Glasgow, Scotland, United Kingdom
Posted: 30 May 2025 | Closing Date: 19 June 2025, 23:45 BST
Job Type: Management, Professional & Administrative
Reference: 174835
Salary: Grade 7 (£40,497 – £45,413)
Visa Sponsorship: Skilled Worker Visa eligible
Job Description
The Service Management Lead ensures the effective daily running of the Planning, Insight, and Analytics service. You will manage core areas such as helpdesk operations, agile workflow, financials, leadership support, and cross-functional collaboration.
Responsibilities
- Manage customer-facing helpdesk operations and related technologies.
- Lead the design and implementation of new service initiatives.
- Identify and implement best practices for collaboration and workload management.
- Coordinate analytics product schedules and release management processes.
- Facilitate community events in collaboration with the Data & Analytics Community of Practice.
- Manage budgets including forecasting and expenditure tracking.
- Provide admin support to the leadership team, including events and travel logistics.
- Support onboarding and induction for new staff.
- Maintain strong relationships with internal departments and external vendors.
Essential Qualifications/Knowledge
- Degree-level education (SCQF Level 9) or equivalent experience.
- Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint).
- Knowledge of financial and HR policies, ideally in higher education.
Desirable Knowledge
- Familiarity with service frameworks: ITSM, ITIL, Lean, Six Sigma, SAFe.
Skills
Essential
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proactive approach and sound judgment.
- Problem-solving and analytical capabilities.
- Budget management experience.
- Collaborative team player with solid IT skills (Excel, PowerPoint, SharePoint).
- Time management and service improvement mindset.
Desirable
- Experience managing staff/team performance.
- Web content management skills.
Experience
Essential
- Background in customer-focused service management.
- Independent problem-solving under pressure.
- Budget and procurement experience.
- Multitasking and initiative in customer-oriented settings.
Desirable
- Higher education work experience.
- Experience in team leadership or people management.
- Familiarity with Helpdesk environments and collaboration tools (Jira, MS Project, ClickUp).
Terms & Conditions
- Type: Full-time, open-ended
- Salary: £40,497 – £45,413 (Grade 7)
- Visa Sponsorship: Possible under Skilled Worker visa (if eligibility criteria met)
- Learn more about Skilled Worker visa: gov.uk/skilled-worker-visa
Application process
if you’re interested click on official website to apply
