Sister / Charge Nurse / Clinical Practitioner – Care Navigation Centre (Band 6)
Location: Walsall, West Midlands, United Kingdom
Employer: Walsall Healthcare NHS Trust
Job Type: Permanent (Part-time)
Working Hours: 31 hours per week (Service operates 08:00 – 24:00, 7 days a week)
Salary: £38,682 – £46,580 per year (Pro Rata)
Application Deadline: 9 March 2026
Reference: 407-COMMUNITY-7801201
About the Employer
Walsall Healthcare NHS Trust provides integrated acute and community healthcare services in the West Midlands, serving approximately 284,300 residents. Walsall Manor Hospital houses the full range of district general hospital services under one roof and has benefited from major investment, including a £170 million redevelopment completed in 2010. The Trust continues to upgrade its facilities and services to improve patient care.
Recent developments include an integrated Critical Care Unit, extension of the Neonatal Unit, Obstetric Theatre, Integrated Assessment Unit, and a new Urgent and Emergency Care Centre that opened in March 2023. The Trust also delivers a wide range of community health services across Walsall to help patients remain safely in their homes through rapid response and home-based care.
Overview
The Care Navigation Centre provides a single point of access for healthcare professionals who require support to keep patients at home or avoid unnecessary emergency department admissions. An exciting opportunity has arisen for a Clinical Sister, Charge Nurse, or Clinical Practitioner to join this well-established team. The successful candidate will support patient triage and ensure individuals receive appropriate care through community services.
Main Duties and Responsibilities
The successful candidate will provide triage and clinical decision support for patients requiring community healthcare services. Responsibilities include coordinating referrals to appropriate healthcare teams and working closely with multidisciplinary and multi-agency teams. The role requires maintaining strong links with both community and acute healthcare services to ensure effective patient care. The position also involves communicating with healthcare professionals and patients via telephone consultations, maintaining accurate records, and supporting hospital avoidance strategies. The service operates across a 24-hour period, seven days a week, and staff work flexibly on a rota basis.
Working for the Organisation
Walsall Healthcare NHS Trust is the only provider of NHS acute care in Walsall and offers inpatient, outpatient, and community healthcare services. The Trust is committed to delivering high-quality care while maintaining a supportive and professional working environment.
Employees benefit from competitive NHS salaries, access to the NHS pension scheme, salary sacrifice options, car leasing schemes, and potential staff accommodation subject to availability. The Trust also supports professional development and encourages staff to grow their skills within a collaborative workplace. Following a recent Care Quality Commission inspection, the Trust was rated Outstanding for Care.
Essential Requirements
Qualifications Applicants must be a registered Nurse or Paramedic (Level 1 or Level 2). Candidates should be educated to diploma level or demonstrate equivalent experience through post-registration clinical practice at Band 5 level. Evidence of ongoing professional development is required.
Knowledge and Experience Applicants should demonstrate knowledge of legislation related to primary care services and have experience working in multidisciplinary or multi-agency environments. Candidates must also have post-registration experience within primary or secondary healthcare settings. Strong IT skills and good telephone communication abilities are essential.
Desirable Skills
Desirable criteria include knowledge of NHS policies related to hospital avoidance and an understanding of clinical governance frameworks.
Additional Information
Applicants must hold appropriate UK professional registration and the role is subject to a Disclosure and Barring Service (DBS) check. References covering at least three years of employment must be provided during the application process. The Trust encourages applications from individuals from Black, Asian and Minority Ethnic backgrounds and from people with disabilities.
Application Process
Applications are processed through the NHS Trac recruitment system. After submitting your application, correspondence will be managed through the Trac system. Due to the high volume of applications typically received, the vacancy may close earlier than the stated deadline. Applicants are therefore encouraged to apply as soon as possible.
Important Notes for Applicants
Applicants must provide contact details and work email addresses for referees covering at least three years of employment. Failure to complete the reference section may result in the application not being processed. If you do not hear from the Trust within six weeks after the closing date, your application may have been unsuccessful.
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