Support Officer

Industry Support Officer (Band 6) | Newcastle upon Tyne | £38,682–£46,580 | Fixed Term 21 Months

Employer: Newcastle upon Tyne Hospitals NHS Foundation Trust
Location: Regent Point, Gosforth
Hours: Full-time, 37.5 hours/week
Closing Date: 2 November 2025
Interview Date: 25 November 2025

About the Trust

Newcastle Hospitals NHS Foundation Trust is one of the UK’s busiest and largest NHS trusts, with around 15,000 staff and an annual budget of £1.6 billion. We provide specialised care for complex medical, surgical, and neurological conditions, including cancer and genetic disorders.

We are committed to equality, diversity, and sustainability, aiming for Net Zero by 2030 (direct carbon footprint) and 2040 (full footprint).

Role Overview

We are seeking a highly motivated Industry Support Officer to join our Research & Development (R&D) team at Regent Point, Gosforth. You will:

• Support feasibility, site setup, costing, and contract negotiations for commercial clinical trials.
• Act as the local interface between investigators, NHS sites, and industry sponsors.
• Monitor trial performance and contribute to research strategy development.
• Deliver training and support to research teams, ensuring compliance with governance frameworks.

Key Responsibilities

• Feasibility & Site Identification: Coordinate feasibility processes, resource assessment, and site capability checks.
• Trial Setup & Coordination: Support contract negotiation, costing, and NHS permission processes.
• Performance Monitoring & Reporting: Track recruitment and provide reports to the Trust Industry Manager and stakeholders.
• Stakeholder Engagement: Liaise with commercial sponsors, Contract Research Organisations (CROs), and research networks.
• Policy & Service Development: Contribute to the development of local research strategies and procedures.
• Education & Training: Deliver training sessions on commercial research processes and maintain knowledge of relevant legislation.

Requirements

Essential:

• Degree or equivalent experience in clinical research.
• Advanced knowledge of clinical trial setup, governance, and compliance (e.g., ICH GCP, Research Governance Framework).
• Strong organisational, interpersonal, and communication skills.
• Advanced IT skills, including Microsoft Office.
• Experience managing multiple projects independently.

Desirable:

• Master’s degree or management development programme experience.
• Knowledge of commercial organisations within research.

Why Join Us

• Be part of a team delivering 6,500 patient contacts daily.
• Work in a leading NHS Trust recognised for research, sustainability, and staff development.
• Flexible working environment supporting work-life balance.

Application Process

1. Prepare your application: Complete all sections of the online application form, including 3 years of employment references with current/previous line manager contact details.
2. Submit online: Applications must be submitted via HealthJobsUK before 2 November 2025, 23:59.
3. Shortlisting: Only shortlisted candidates will be contacted for an interview on 25 November 2025. Check your inbox and spam folders.
4. DBS Requirement: Successful candidates requiring a DBS certificate must pay for it via a salary deduction from the first month’s pay.
5. Informal enquiries: Contact Layla McMullen, Industry Manager at Layla.mcmullen@nhs.net or 07355 028750.

 Apply now