Technical Customer Support Specialist

The Role

Are you a tech-savvy problem solver who thrives on helping customers get the best from their software? Do you enjoy troubleshooting and finding solutions for customers? If so, we have an exciting opportunity for you.

We are looking for a Technical Customer Support Specialist to support our SaaS Health & Safety solution.

You will play a key role in ensuring customers get the most out of our software. From setting up new clients to resolving technical issues, your expertise will help build strong relationships and enhance customer experience.

If you’re ready to join a growing team and help businesses improve their health and safety processes, apply today! Be part of a company that values innovation, customer service, and continuous improvement.

Key Responsibilities:

Respond to tech inquiries via helpdesk, email, online chats, phone calls, or in person
Deliver on-site Initial set-up and product training.
Create client-specific processes within the product framework.
Create client-specific reference materials to support processes.
Provide advice and guidance on the best possible solutions for client processes.
Help with troubleshooting hardware and software issues.
Investigate and verify any issues raised and produce robust and detailed reports.
Communicate customer feedback to the appropriate internal team members.
Monitor customer complaints on all channels including social media and reach out to provide assistance.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share it with our Sales and Marketing teams
Ensure clients are making full use of our products and services.
Support internal product testing.

The Company

Be-Safe Technologies Ltd (Be-Safe) have created an award-winning Health & Safety App – The Compliance Genie and Software that manages all of your Contractors and their Site Visits in One place.

Be-Safe was founded and is run by highly knowledgeable and skilled professionals with both national and international experience, who have brought health and safety and other complex technical solutions to markets in the UK and across Europe.

Candidate will be entitled to a company pension after initial, qualifying period.

The Person

Excellent problem-solving and attention to detail
Experience troubleshooting hardware and software
Ability to contextualise concepts and apply them to multiple industries
Ability to clearly and concisely create and deliver step-by-step instructions
Patient, friendly demeanour with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Ability to manage a dynamic and varying workload supporting both client and internal functions
Team-oriented mindset with an openness to constructive feedback, and an improvement mindset
No agencies please.