Technical Support Team Lead
Location: Belfast, United Kingdom (Hybrid)
Job ID: R10606
Overview
Rapid7 is looking for a Technical Support Team Lead to guide and mentor a team of Technical Support Engineers.
This hybrid role, based in our Belfast office, combines hands-on technical problem-solving with coaching and operational oversight, ensuring that customers across the EMEA region receive world-class support.
Key Responsibilities
- Lead and coach a team of Technical Support Engineers
- Manage real-time support queues and escalations
- Support professional development and continuous learning within the team
- Collaborate with cross-functional teams to streamline processes and influence product improvements
- Build and foster an inclusive, high-performing, and supportive culture
Skills & Experience
We’re looking for someone who can:
- Communicate clearly across both technical and non-technical audiences
- Prioritize customer experience in decision-making
- Lead or mentor technical support professionals
- Work with performance metrics, queue management, and process improvements
- Stay calm and lead teams during high-priority issues
- Bring experience in at least one of these domains:
- Application security
- Vulnerability management
- Detection & response
- Patching
- IT operations
- Work confidently with modern software platforms, APIs, and cloud environments
- Write clear, helpful documentation and team updates
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, industry, and communities.
We protect over 11,000+ customers worldwide and have been pushing the boundaries of cybersecurity for more than 20 years.
We’re building a collaborative workplace where new ideas are welcome, and where you can grow your career while solving some of the toughest challenges in cybersecurity.
Application Process
Interested candidates can apply online through the Rapid7 Careers portal. Please prepare the following before applying:
- An up-to-date CV or resume
- A short cover letter (optional, but recommended) highlighting your leadership and technical support experience
Once your application is submitted, Rapid7’s recruitment team will review your profile. Shortlisted candidates will be contacted for the next stage of the hiring process.
